Privacy Policy

Last updated: 7 October 2026

Gotech Gaming ("we", "us", or "our") operates this website and online store. We sell gaming machine replacement parts, components and related products to trade and wholesale customers.

We respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains what personal information we collect, how we use it, how we may disclose it, and the choices and rights you may have regarding your information.

By using our website, creating an account, submitting an application, placing an order, or otherwise communicating with us, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our website and services, we may collect the following information:

Contact Information

This may include your name, business name, billing address, shipping address, email address and telephone number.

Account Information

If you create an account or apply for a trade account, we may collect information such as your username, account details, business information and account preferences.

Order and Transaction Information

When you place an order, we may collect information relating to the products you purchase, order history, transaction details, delivery information, returns and refunds.

Payment Information

Payment information may include payment method and transaction details. Payment card information is generally processed by our payment providers and is not stored by us in full.

Communications

If you contact us by email, through a contact form, trade account application or other communication method, we may retain the information you provide so that we can respond to your enquiry and maintain our business records.

Website and Device Information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, operating system, referring pages and information about how you interact with our website.

Cookies and Similar Technologies

We may use cookies and similar technologies to operate our website, remember preferences, understand website usage, improve our services and, where applicable, support marketing and advertising activities.

2. How We Collect Personal Information

We may collect personal information:

• Directly from you when you create an account or trade account.

• When you submit an application or enquiry.

• When you place an order or make a purchase.

• When you communicate with us.

• Automatically when you browse or interact with our website.

• From service providers that assist us with operating our website, processing payments, shipping orders or providing other business services.

• From other third parties where permitted by law.

3. How We Use Your Personal Information

We may use your personal information for purposes including:

• Processing and fulfilling orders.

• Processing payments and refunds.

• Arranging delivery and shipping.

• Creating and managing customer and trade accounts.

• Reviewing and processing trade account applications.

• Responding to enquiries and providing customer support.

• Communicating with you about your orders, account or enquiries.

• Providing information about our products and services.

• Improving our website, products and customer experience.

• Detecting and preventing fraud, misuse or other unlawful activity.

• Maintaining business and transaction records.

• Complying with our legal and regulatory obligations.

• Sending marketing communications where you have consented or where otherwise permitted by law.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication.

4. How We Share Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our services.

These parties may include:

• Shopify, which hosts and supports our online store.

• Payment processors and financial service providers.

• Shipping and delivery providers.

• Website, technology and IT service providers.

• Business and accounting service providers.

• Marketing and advertising service providers where applicable.

• Professional advisers where necessary.

• Government agencies, regulators, law enforcement or other parties where required or permitted by law.

We do not sell your personal information for money.

5. Shopify

Our online store is powered by Shopify. Shopify may collect and process personal information relating to your use of our website in order to provide services to us and support the operation and improvement of its platform.

Information submitted through our website may be processed by Shopify and other service providers, including providers located outside Australia.

For more information about how Shopify handles personal information, please refer to Shopify's privacy policy.

6. International Disclosure of Personal Information

Some of the service providers we use may be located outside Australia or may process information outside Australia.

As a result, your personal information may be transferred to, stored in, or processed in countries outside Australia.

Where required by applicable privacy laws, we will take reasonable steps to ensure that appropriate protections are in place for personal information disclosed overseas.

7. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

8. Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide our services, maintain customer and transaction records, comply with legal obligations, resolve disputes and enforce our agreements.

When personal information is no longer required, we may securely delete or de-identify it where reasonably practicable.

9. Your Privacy Rights

Depending on your circumstances and applicable law, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information where applicable.

• Withdraw consent for certain uses of your information.

• Opt out of marketing communications.

Requests can be made using the contact details provided below.

We may need to verify your identity before processing a privacy request.

10. Children's Privacy

Our website and services are intended for businesses and general consumers and are not directed toward children.

We do not knowingly collect personal information from children where doing so is prohibited by applicable law.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal obligations.

When we make changes, we will update the "Last updated" date at the beginning of this policy.

13. Contact Us

If you have questions about this Privacy Policy, would like to make a privacy request, or have concerns about how your personal information is handled, please contact us:

Gotech Gaming
Email: info@gotechgaming.com.au