Shipping policy

Shipping Policy

We ship gaming machine replacement parts and related products to customers across Australia.

Shipping Rates

Shipping rates are calculated at checkout based on the total weight of the items in your order.

Available shipping options may include:

Standard Shipping
Express Shipping

The shipping price displayed at checkout is the applicable shipping charge for your order.

Processing Times

Orders are generally processed within 1–2 business days after payment and order approval.

Orders placed on weekends or public holidays will generally be processed on the next business day.

Processing times may vary for products that are out of stock, require additional preparation, or are being sourced specifically for an order.

Delivery Times

Delivery times depend on the destination, shipping service selected, and carrier.

Estimated delivery times provided at checkout or by the carrier are estimates only and are not guaranteed.

Remote and regional locations may require additional delivery time.

Large or Heavy Orders

Orders containing large, heavy, or multiple items may require additional freight arrangements.

Where the standard shipping rate does not adequately cover the cost of transporting an unusually large or heavy order, we may contact the customer to arrange an appropriate freight option before dispatch.

For particularly large wholesale orders, customers may contact us before ordering for a shipping estimate.

Tracking

Where tracking is available, tracking information will be provided once the order has been dispatched.

Once an order has been handed to the carrier, delivery is the responsibility of the carrier. We will assist customers with reasonable enquiries regarding delayed or missing shipments.

Incorrect Delivery Information

Customers are responsible for providing a correct and complete delivery address when placing an order.

Additional shipping charges resulting from an incorrect or incomplete delivery address may be charged to the customer.

Damaged Deliveries

If your order arrives visibly damaged, please contact us as soon as possible and provide photographs of the packaging and damaged item.

We will work with you and the carrier to resolve the issue.

Authority to Leave

Where available, customers may select or request an authority-to-leave delivery option. We are not responsible for loss or damage occurring after a parcel has been delivered in accordance with the customer's delivery instructions.